Connecting Big Data to Business Value

Jaydeep Deshpande, Regional Marketing Manager, Qlik

Translating Big Data into Valuable Insights

Big Data is a misnomer, a kind of jargon which we use to familiarize ourselves with the vast amounts of data that we have access to today whether it is structured, un­structured, or semi-structured data that is in the form of excel sheets, RDBMS systems, ERP systems, geospatial data, mapping data, email, images, videos and so on. There is objectively no such thing as big data or small data. The classification is relative, cyclical, dependent on the solutions and technologies that we have available to process it. Yesterday’s big data is small data today, and today’s big data will be small data a couple of years down the line.

The size not withstanding, what is most essential is how we use the available data. Processing vast amounts of information to gather intelligence, provide insights, identify trends, and make data-driven fact-based deci­sions – that is what big data analytics does and the rea­son why such services are gaining in popularity across the world.

Managing and analyzing such vast amounts of data effectively, however, is often beyond the capabilities of many organizations. This is where Qlik comes in. Big data, for us, is an opportunity to leverage state-of-the-art technology to deliver fully-integrated, simple, and intuitive visual analytics and insights.

Challenges Encountered Delivering Big Data Projects

One of the biggest challenges faced while executing big data projects is getting the data to the hands of business users in a way that benefits them immediately. The prob­lem becomes particularly more pronounced when the enterprise does not have data scientists or enough expe­rience with complex IT systems required for big data ap­plications. Without functional capability, organizations often find it challenging to draw meaningful insights from within their data pools.

Implementing Big Data Projects

Businesses have easy access to guides which can help them in getting the technology aspect of data analytics right, but that is, most often than not, the easier part. Generating sustained and substantial value from any in­vestment into developing analytics capabilities is mainly dependent on three main interconnected aspects that have little to do with technology; culture, system, and process.

While organizations try to adapt to a fast-changing market, they are facing substantial systemic and cultur­al barriers. Without addressing these challenges, value generation from analytics will remain limited. Ensuring that staff is trained in areas relevant to information is key to achieving excellence. For instance, growing tal­ent around data science or best practice in self-service analytics is a great incentive.

Data Visualization in the Cloud

Flexibility is one of the key performance indices for to­day’s businesses, something which can be enhanced by leveraging data visualization in the cloud. Previously, customers would be restricted by where they can store their data, either in the cloud or on-premise. Additionally, since the value of data is not in how much there is but the combinations of it that can be joined, insights can now be gen­erated to optimize business opera­tions across various verticals such as sales, marketing, and customer ser­vice. Adopting this approach helps in increasing visibility and access to information for users across mul­tiple levels of the enterprise, allow­ing them to collaborate with one another to make important business decisions in synergy with the larger organizational vision.

A Customer Centric Approach The market competition is fierce, making consumer-centrism vital for the suc­cess of any kind of business. Big data can help companies in enhancing their customer experience through customer engagement analysis. It allows brands to gain a better and more incisive understanding into the customer’s journey, which in turn optimizes their consumer-facing in­teractions and helps in raising their overall brand engagement. Aggre­gating and analyzing customer data allows for the creation of smarter and more targeted promotional campaigns, which can then be de­ployed swiftly and more efficiently to maximize returns. A data-led ap­proach also allows businesses to ana­lyze the efficacy of their strategies in real-time by digging deeper into consumers’ behavioral patterns and tweak them on the fly to generate the most optimum results. But while big data can assist in enhancing cus­tomer experience across all sectors, it is particularly beneficial in critical applications like healthcare.

SMBS and Large Scale Enterprises Entering the Big Data Space

From a service provider’s stand­point, regardless of the size of the vendor providing data analytics ser­vices, there is a massive opportunity for everyone despite the growing competition. Many leading data analytics firms are registering an exponential increase in the demand for their services. This growth is thanks to their cutting-edge solu­tions, which analyze and visualize the data in the simplest and the fast­est way possible. Business agility is of paramount importance in today’s dynamic business ecosystem. Any organization which does not act on key insights fast enough often loses out on the market opportunity. The days of competing on product or price differentiation are long gone; the competition today is purely on agile and accurate analytics. There­fore, even small vendors who can convert various types and quantities of data into swift and relevant in­sights will thrive in the market.

Similarly, organizations and businesses – from large global con­glomerates to small-scale enterpris­es – will need to leverage big data analytics to continually grow and succeed in the market. The need for big data solutions is not depend­ent on the size of the organization. Any business looking to expand the scope of its operations can lever­age data analytics to not only stay ahead of their current competition, but also to remain competitive with other larger players in its industry.

Future Roadmap

The future of big data is extremely promising. International Data Cor­poration (IDC), a global authority on business intelligence and data, has estimated that worldwide big data revenues will be worth a whop­ping $203 billion by 2020. Expected to be home to more than 700 mil­lion smartphone users by 2020, In­dia will be one of the most prominent markets for big data in the near future.

Qlik is already preparing for un­paralleled access to massive quantities of information with our vision to de­velop a big data indexing engine which will have the ability to index and ana­lyze Big Data as part of the associative experience. The usefulness of these as­sociations is even more apparent where there might be hundreds or thousands of products, customers, geographies, etc. Extremely large datasets can be sliced with a few clicks rather than scrolling through thousands of items.

Data is an important asset for any organization, and is rapidly emerg­ing as the new ‘gold’ in the present business environment. It, therefore, becomes very important for organiza­tions to increase the access to high-quality and relevant data to every in­dividual in their organization. Data literacy, or the ability to read and un­derstand data, will be important for all employees as they will be expected to use data for fact-based decision-making. Business analytics tools must also ensure that they are not limited to linear or hierarchical modalities, but are instead leveraging associative methodologies for analyzing data and generating insights. Making everyone privy to data can aid in data-based col­laborations within the organization, and is critical to increasing business competitiveness.