To expand the use of AI-driven automation across industries, Cognizant and ServiceNow have established a strategic alliance. The strengthened partnership is anticipated to hasten Cognizant and ServiceNow's progress towards achieving a combined annual revenue of $1 billion.

 

"Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows," said Ravi Kumar S, Cognizant CEO. "Cognizant and ServiceNow are well-positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow's powerful platform, delivering innovative, cost-effective solutions that enhance the value of our clients' products and services to their end customers."

 

"Every CEO is in an innovation race right now. The winners will embrace AI-led transformation to reinvent how they do business," said ServiceNow Chairman and CEO Bill McDermott. "By combining the power of Cognizant's solutions and services with the intelligent platform for end-to-end digital transformation, we will accelerate automation to solve our customers' toughest challenges. This means organizations in every industry from healthcare and life sciences to financial services, can keep pace in this ever-changing environment."

 

The relationship between the two companies, which has been going on for ten years, has been greatly expanded by Cognizant's multidisciplinary ServiceNow Business Group, which will market integrated offerings made to use AI to solve complex problems, automate business processes, and improve employee and customer experiences.