GaragePlug: One-stop Shop for Automotive Aftermarket services

There has been a constant change in the automotive aftermarket in recent times, from changing customer expectations, adoption of new technologies, to shift in competitive power. This is said to also change the value creation and business models in this space, wherein, big data and analytics are becoming new sources of value generation, channels and interfaces are getting digitized to bring in the new business models.

There is immense scope for technology when it comes to improving the automotive aftermarket industry; right from bringing the service centre on an online cloud platform to the AI and data analytics helping them to schedule periodic service for their customers. Furthermore, systems providing machine learning and artificial intelligence keep customers informed about the status of their vehicles while they are being serviced and also feed relevant market intelligence to influence decision making.

Perfectly understanding the demand from the changing market dynamics, GaragePlug incepted in 2017 by automobile industry veterans, is one of the leading automotive workshop management software globally. It is an automotive cloud platform for the aftermarket automotive service industry that comes with a subscription model, primarily focused on the Middle East and Indian market. They have been on a constant mission to be a one-stop-shop for the automotive aftermarket workshops.

“We call GaragePlug as the Operating system of Auto repair which allows end-to-end business management for an auto repair workshop; from efficient and organised operations, world-class customer experience to building their brand and helping them with relevant data for decision making,” highlights Rohit Bhatnagar, Co-Founder at GaragePlug. “The system provides a complete platform for business growth, which we call it as SERVICE-FLYWHEEL, wherein, the flywheel keeps helping these businesses grow faster and faster,” he adds.

Offering Complete set of features under one roof
GaragePlug has everything from managing appointments, digital inspections, job-cards, invoicing, checksheets, annual maintenance service contracts, credit management, accounting, CRM, Vendor & purchase management, inventory control, Service feedback, Service reminders, Technician time tracking, Loyalty and coupon system, customer lounge
systems, business management dashboards and many more to ease the business operation and growth. GaragePlug gets an edge over the completion with its completely frictionless system that starts within two minutes and creates the first digital job-card without the hassles of any training or support. The platform supports many regional and global languages, with multi-user and multi-outlet support for the service centre owners to manage multiple outlets with a single login.

GaragePlug has thousands of workshop users from 12+ countries relying on the platform for daily operations

Technologically Adept Team
Prior to GaragePlug, Rohit Bhatnagar & Ashish Shrivastav (Automotive Domain Expert & Ex- Toyota Kaizen leader) founded a car service marketplace where they interacted with 100s of automotive workshops on a daily basis. Having seen the need and demand for it, they capitalized on the opportunity and pivoted it in 2017 as GaragePlug (SaaS for Auto Repair Shops). Soon after Shubhra Srivastava, the third Co-Founder joined the founding team to double-up the energy and help in global expansion. The leadership team works under the guidance of Kaoru Kuroda who is a global automotive expert with 30+ years experience in Toyota Motor Corp, Japan. He is also an angel investor in the company and supported in the initial stages of the venture.

Laying a Robust Roadmap Ahead
GaragePlug has thousands of workshop users from 12+ countries relying on the platform for daily operations. Starting with serving independent service centres, GaragePlug is now also adding value to some of the big automotive OEMs and Lube companies of the world. They recently closed two OEM enterprise deals to fuel the growth. And in the coming years, they also plan to expand to the United States and are very optimistic about their future.